Procrastination or intentional delay?

Procrastination or intentional delay?

In a regular chess game you would be foolish to make it lightning fast move when you have the time to think over the possible repercussions of such a move. But in hockey, deliberating for any length of time over whether you should pass or shoot could mean a lost...
Customer service in the age of speed

Customer service in the age of speed

In one the first books I wrote over thirty-five years ago titled “Making time to sell,” I told the story of how a successful advertising salesperson explained his secret of selling advertising space by saying that he was a “six-minute salesman.” In those days, at...
Reading this article could kill you.

Reading this article could kill you.

Not really. But it did get you to at least read the first line, didn’t it? And did I detect a sigh of relief as you did so? Some people’s curiosity exceeds even their fear of death. This illustrates the importance of a title when writing a book, article or promotion...